The best way to do this is with Internet Explorer on the computer with the problem. This allows Microsoft to download an ActiveX control that gathers assorted debugging information and sends it back to them. In my case, this debugging information proved critical.
My problem was particularly annoying because there was no error code, thus nothing to search the net for. The error message simply referred to "a problem on your computer". In addition, a review of the update history click on "Review your update history" in the left side gray stripe showed no failures at all. I had even checked the system event logs and come up empty.
The "half" is a file called "Windows Update. I checked four XP machines and in each case the file had almost no data and hadn't been updated in a long time. Update: A reader named Joseph pointed out that this is from an older version of Windows Update. July 27, But the other log file, "WindowsUpdate. It was included in the debugging information sent to Microsoft and revealed that my problem was an error 0x The link to this stand-alone version of the Windows Update agent may change over time.
A technician at Microsoft suggested getting the software from here. The following tips can help you pinpoint the issue affecting your device.
Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update. Some updates require administrator access. If your account doesn't have administrator access, see Create a local user or administrator account in Windows.
Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates. Before trying any of the solutions below, make sure you back up your personal files. You can also back up your files with OneDrive.
Learn more about Windows Update. Make sure that your device has enough space. If your device has a small hard drive, you may need to insert a USB drive to update it. If your PC is running low on storage, try the techniques at Free up drive space in Windows. Many updates require you to restart your device. Save your work and close all open applications. Even if you have downloaded some updates, there may be more available. Download and install any new updates. Check for updates in Settings. Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren't needed for basic functionality.
Then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip. Update any drivers, then try to run updates again and see if this resolved your issue. In the search box on the taskbar, type device manager , then select Device Manager from the list of results. In the window that appears, look for any device with a yellow exclamation mark next to it. You may have to select each category to view the list of devices. Select the device name. Select Action , and then choose either Update driver or Uninstall to correct the errors.
If you are receiving an error message with a specific error code, try running the Windows Update Troubleshooter. If that doesn't resolve the issue, see Fix Windows Update errors and follow the instructions to help resolve common update issues.
The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the Windows Update Troubleshooter. To get help, in the search box on the taskbar, type get help , then select Get Help from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type feedback hub , then select Feedback Hub from the list of results.
Windows 11 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that's convenient for you. Learn how to temporarily pause updates Find out how to schedule a restart to install updates at a convenient time. Install this update to address an issue that may cause a "Generic Host Process" error message to be displayed after you install security update MS, or cause attachment file names not to be displayed in Rich Text e-mail messages.
When running a restricted user account with fast user switching under Windows XP, some games will not start correctly. The game requests that the original disk be placed in the drive, even if it is already present. To remedy this issue, download and run this fix. This software will not alter or patch any component on your system, it will only change the startup state of the system component needed to start your game from start on demand on game load , to start at boot on Windows XP start.
Use this application to backup and restore presentation, pictures, songs and applications from and to USB Flash Drive devices and take them with you. Use USB Flash Drives to store personal data, to keep your network configuration and to share information with your friends. After you install Windows XP Service Pack 2, some devices such as digital cameras that use S speed may not perform as expected.
Install this update to help prevent this issue. This update helps narrow the definition of the My network, or local subnet, restriction option in the Windows Firewall. This is helpful in situations where the Windows Firewall would consider a large network to be on the local subnet because of how the dial-up software configured the route tables.
This update addresses an issue in Windows XP Service Pack 2 that could cause the system to stop responding if certain TDI filter drivers, such as anti-virus software, are installed. When you open the Manage Add-ons dialog box on the Tools menu in Microsoft Internet Explorer, some installed add-ons may not be listed. Therefore, for example, you may not be able to select an add-on that you want to disable. This issue occurs because, during the installation of certain add-ons, a flag is set in the registry that prevents the add-on from being managed through the Manage Add-ons dialog box.
Install this update to help resolve this issue. This update addresses an issue when you view a Web page that can render vector graphics on screen in Microsoft Internet Explorer 6. This update helps resolve an issue where Windows Installer running on Windows XP Service Pack 2 stops responding when you install an update.
This update resolves a compatibility issue with a non-Microsoft software application T. Media Adware installed on your computer. This application prevents successful installation of Windows XP Service Packs, critical security updates and other system file updates. This update should be applied to your system to enable safe installation of these updates now and in the future. You will also find a link to a Microsoft Adware T. Programs that connect to IP addresses in the loopback address range may not work as expected and you may receive an error message indicating you cannot establish a connection.
After you install this update, you may have to restart your computer. Install this update if you receive the "String is too long" error when trying to open a Group Policy object from a computer running Windows Server bit and Windows XP bit Edition, Version This package helps resolve the issue. This update changes the behavior of the "Shop for music online" link in the My Music folder.
Previously, clicking this link would launch Internet Explorer. After installing this update, clicking this link will launch the default browser. After you install this item, you may have to restart your computer. The CopyProfile tool enables an administrator to copy the user profile of one user to another user from the command line. Administrators can use the CopyProfile tool to copy a profile from one user to another using a command line and also create default user profiles.
This tool removes the dependency on the graphical interface and allows the administrator to copy profiles using scripts. This update contains a change to the behavior of Windows Media Player's ability to launch URLs in the local computer zone from other zones. English [2. Windows XP [1. This update provides support for Wireless Protected Access, a new standards-based wireless security solution developed by the Wi-Fi Alliance.
WPA is intended to replace the existing Wired Equivalent Privacy WEP standard, offering much more robust methods of encryption and authentication and resulting in a new level of protection for customers taking advantage of the wireless features of Windows XP. An IPv6 firewall is included to protect the end-user's machine from unsolicited IPv6 traffic, while the peer-to-peer platform makes it simple to write distributed solutions.
For more information about this issue, read Microsoft Knowledge Base Article This update will enable you to automatically view responses to Windows error reports. After submitting an error report, if information relating to the crash event is available such as a fix, workaround, or other information, then the response may be viewed immediately and automatically.
This update adds a new icon for the "Set Program Access and Defaults" feature to the second column of the Start menu. It also adds a Help button and help content. Download now for your computer to be able to enter the S1 power state when it has multiple ATA drives. This update provides stability and performance enhancements and replaces Q This is an updated build of Windows Messenger build 4.
Messenger 4. This update resolves an issue where Windows Product Activation, if triggered, cannot complete and may prevent you from logging on to the system. Download now to update Application Compatability Fixes.
Download now to allow allow offered drivers to install using Windows Update. Download now to protect the hard disk when entering Standby or Hibernation.
Users who want to play Media Center PC digital recording files. For more information see Microsoft Knowledge Base Article This update contains several fixes to Windows components to better support default Web browsers other than Internet Explorer, and is discussed in Microsoft Knowledge Base KB Article Download now to improve the interaction of certain Windows components with default web browsers other than Internet Explorer.
Download now to resolve the hang during video playback. This update provides stability and performance enhancements, and is discussed in Microsoft Knowledge Base KB Article Download now to resolve the application error when closing folders.
Download now to allow devices to enumerate. This update addresses the "Explorer. This update provides a solution for corporate administrators who download Dynamic Update, and is discussed in Microsoft Knowledge Base KB Article
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